
April 8, 2022
5 Things I Learned from YANG’S Professional Development Series with Randy Buller and John R. Washbish
by Cindy Talamantes

Here are 5 things I learned from these sessions to give you zero reasons for missing the next one!
1. Nothing is more important than relationships.
We all know relationships build business. No matter what career level you’re at, acts of appreciation (a handwritten thank you note, a birthday card, passing a compliment) can go a long way.2. Learn to listen.
Big problems start out small the same way small ideas can make a big impact. You can ALWAYS learn from others.3. “You may NOT ALWAYS BE RIGHT, but you SHOULD ALWAYS BE SURE.”
When it comes to presenting a new idea or a “big ask”, be sure of your numbers, your plan, and yourself.4. “If you make enough calls, you’ll get a date.”
In the face of failure, remember that one failure is simply a new opportunity.5. The best place to start is on the bottom.
There’s something uncomfortable yet exhilarating about starting a new journey. As the aftermarket evolves to meet the demands of a new era, young professionals are presented with a unique opportunity to find new solutions without seeing the barriers that come with experience.Every month, YANG hosts a new business leader in the YANG Professional Series. To attend, visit our YANG page and scroll to "upcoming events."

Welcome to the new YANG Effect! Your one-stop quarterly newsletter for all things Automotive Aftermarket contributed to and written by under-40 industry professionals.
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Market Insights with Mike is a series presented by the Auto Care Association's Director of Market Intelligence, Mike Chung, that is dedicated to analyzing market-influencing trends as they happen and their potential effects on your business and the auto care industry.
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