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iShop Product Suite

Auto Care Association’s iShop is for information providers, service shops, service equipment providers, and third party data enrichment services, among others.  iShop is a set of computer interface standards that allow vehicle service equipment, management software, and information servers to communicate seamlessly in the service shop environment. iShop makes it easier for technicians to get information needed for each job, increasing efficiency of service shop jobs and tasks. Using iShop, technicians are more productive as they can focus on the service task at hand rather than administrative task of aggregating data and information because the information is available at their fingertips. iShop provides a single, open, worldwide standard for the integration and interconnectivity of computer-based shop equipment utilizing standards-based XML Web service. iShop suite is made up of the Shop Management Server and the Information Server.

Information Server (iShop IS)

The Information Server is a web-API used by information providers and repair shops.  The information server provides a central location to share information between Information providers, shop owners, and technicians. Information providers can post information such as service times, rates, etc. to a common server. Shop owners and technicians can access the central location to read information from multiple information providers. The use of information server simplifies required technical infrastructure in services shops establishment of one connection for access to multiple information sources. Similarly, Information providers are able to reach broader audiences.

The information server is based on a subset of the standard iShop SMS version. The Inspection Server is a lightweight server option which is focused on a one-way exchange of information. 

Shop Management Server (iShop SMS)

The iShop shop management server (SMS) is a standard used to facilitate the exchange of repair and diagnostic information between shop tools, and frontend POS system. SMS is used by service shops, service equipment providers, and third party data enrichment services.  Using SMS, shop equipment and systems from variety of providers are able to share information. Data, such as information about the customer, vehicle, equipment, diagnostic results and repair order information can seamlessly flow from start to finish of a job. Shops can use equipment from a variety of providers, using the best equipment for each job. Equipment providers can integrate with shops avoiding brand loyalty constraints. The use of SMS reduces shop service time, cost, and errors related to re-keying data from one device to another resulting in more focused and efficient Technicians.

For more information, please contact technology@autocare.org.

Resources

iShop Interface Diagrams

iShop 3 Technical Implementation Guide

learning lab

technology FAQs

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