technology faqs


My login credentials for EnhancedStandard no longer work!

We synced the VIP system with your Auto Care Association credentials in effort to reduce the number of usernames and passwords you track associated with Auto Care products. This means the same login credentials you use to enter the Auto Care Association website will give you access to the new VIP system (these credentials may be different than your enhancedstandard.com credentials). If you update your password on the Auto Care website, you will use the updated password for VIP. 

Please visit www.autocare.org. In the upper right corner, click 'LOGIN'. Enter your username (email) and password and verify you can log into the site. If you do not remember the username associated with the account or your password, please use the 'forgot your username?' or 'forgot your password?' links next to the Log In button.

If you have never logged into this site, please use 'create a new account'. Follow the steps provided. If you are still unable to log in, please contact technology@autocare.org.

Can I download a sample of the database(s)?
Yes, see the learning lab for foundation information on all databases and sample data packets.
Do I need a subscription to access the Brand Table?
The VIP serves as an umbrella for many of the Association’s technology products. A paid subscription is not needed to enter the VIP site. Certain products within the VIP site do require a paid subscription. VIP will only allow access to items to which you have an active subscription. Access to VIP does require all users to create credentials. There are still products that are available without a paid subscription through VIP such as the Brand Table and the PCdb.
How do I create an account to VIP?

We've synced the VIP system with your Auto Care Association credentials in effort to reduce the number of usernames and passwords you track associated with Auto Care products. This means the same login credentials you use to enter the Auto Care Association website will give you access to the new VIP system (these credentials may be different than your enhancedstandard.com credentials). If you update your password on the website, you will use the updated password for VIP. 

Please visit www.autocare.org. In the upper right corner, click 'LOGIN'. Enter your username (email) and password and verify you can log into the site. If you do not remember the username associated with the account or your password, please use the 'forgot your username?' or 'forgot your password?' links next to the Log In button.

If you have never logged into this site, please use 'create a new account'. Follow the steps provided. If you are still unable to log in, please contact technology@autocare.org.

How do I request a new username and password?

The VIP system is synchronized with your Auto Care Association credentials in effort to reduce the number of usernames and passwords you track associated with Auto Care products. This means the same login credentials you use to enter the Auto Care Association website will give you access to the new VIP system. 

Please visit www.autocare.org. In the upper right corner, click 'LOGIN'. Use the ‘forgot your username?’ or ‘forgot your password’ links next to the Log In button. Alternatively, use the ‘forgot your password?’ link on autocarevip.com

How do I submit a change request?
To submit a change request related to our technology products, please review the VIP Quick Start Guide and submit accordingly through www.autocarevip.com. If you need help, navigate to the “contact us” button within autocarevip.com
How long after payment will my account be active?

Access for the product you have subscribed to be active as soon as (not before) Auto Care processes your payment. Payment by credit card has the fastest turnaround. You will have access to the purchased data for one calendar year. Auto Care can pro-rate new subscriptions to align with the billing cycle of any existing products for a simplified renewal process.


My access to a set of data is no longer active, what do I do?

Most likely your company subscription expired. Check for invoice notification and make a payment for the new year. If you believe your subscription has not expired, email techbilling@autocare.org or submit a request through autocarevip.com “contact us.” 

What do I need to know about the System Transition?

At the end of April, Auto Care will return to the regularly scheduled release cycle for all databases in the new system.

Through the system transition and post deployment of the new system, you will have access to 12 months of released databases on the autocarevip.com site.

Please visit http://www.autocare.org/technology/ and autocare.communifire.com for updates or email any questions to technology@autocare.org. Thank you for your cooperation and patience as we continue to move forward with new system.



What do I need to know about the VIP system transition?

In April 2017, Auto Care proudly launched the VIP, www.autocarevip.com. This site replaced our previously dispersed management and physical locations of our databases on enhancedstandard.com, ptattributes.pricedex.com, and brandtable.pricedex.com. To Auto Care standards, users will now visit www.autocarevip.com. From this site, users will find interactive screens representing the standards data, and download pages providing access to the database downloads.

The VIP serves as an umbrella for many of the Association’s technology products. Through this portal, you will continue to see additional offerings and functionality to improve industry efficiency! VIP will only allow access to items to which you have an active subscription. Access to VIP does require users to create credentials. There are still products that are available without a paid subscription through VIP such as the Brand Table and the PCdb.

At the end of April, Auto Care returned to the regularly scheduled release cycle for all databases in the new system. Through the system transition and post deployment of the new system, you will have access to 12 months of released databases on the autocarevip.com site.

Please visit http://www.autocare.org/technology/ and autocare.communifire.com for VIP activity and updates. Email any questions to technology@autocare.org. Thank you for your cooperation and patience as we continue to move forward with new system.

Where can I download the most recent version of all databases?

The most recent versions of the databases can be downloaded from www.autocarevip.com. Some databases, such as the VCdb, Qdb and PAdb require an active subscription to access and download. 

Do I need to subscribe to ACES to send ACES files?

Not necessarily. There are clear advantages to an ACES subscription with access to the VCdb, PCdb, Qdb and Brand table. However maintaining your own data in-house may require more internal resources than you are able to commit. If you have your application data in an electronic format, there are many service providers that will help map your data to the ACES format. Some of these service providers can send ACES files for you.

How do I subscribe to ACES or PIES?

Complete the subscription steps on the subscription page. Please allow several days for your order to process. When your order is processed, you will receive a receipt and access to the relevant data within www.autocarevip.com. You can log into autocarevip.com prior to activating a subscription. Once the subscription payment processes, auotecarevip.com will automatically enable access to the paid resources.

How much does ACES, PIES or the technology products cost?
Product information and pricing is available on the subscription page.
What is included in a Medium or Heavy Duty ACES subscription?

The Medium/ Heavy Duty ACES subscription includes the VCdb for Medium and Heavy Duty Truck vehicle types (classes 4 – 8), the PCdb, Qdb and Brand Table. The PCdb, Qdb and Brand Table contain the same content as the Light Duty & Power Sports Subscription.

What is included in an ACES subscription?
An ACES subscription includes access to the VCdb, Qdb, PCdb, and Brand Table. See the subscription page for more details.
Who is currently using ACES and PIES?
Nearly all manufacturers, suppliers and retailers in the auto care industry subscribe to and utilize ACES and the VCdb. Many other companies contract data service providers and mappers for their electronic cataloging needs. New companies are continuously joining the ACES community. To connect with industry peers and determine if ACES is right for you, please visit autocare.communifire.com.
Why do I need to subscribe to ACES and PIES?

Businesses in the automotive industry use ACES to exchange catalog and application specific product data in a standardized format. The use of a single ACES standard reduces duplicative efforts in communicating and distributing product related data throughout the supply chain. Adoption will increase efficiency, save you time and money and reduce errors in communicating with trading partners. It may open the door for new trading partners as well!

Will ACES tell me what vehicles my parts fit?

No. You will need to research, create, or buy your own application fitment data. Although ACES is an invaluable tool for the research of part application data, it is not intended for that purpose.


How do I gain access to the PAdb?
Access to the PAdb requires a separate subscription. Pricing is dependent on Association membership status.  See subscription page for details and instructions.
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